Refund policy

Thoughtfully Made. Personally Yours.

At Natural Urbanity, we believe personal care should feel personal. Our plant-based hair and body care products are thoughtfully formulated, and many are made or customized specifically for you.

We take pride in every order and want you to feel confident shopping with us.

All Sales Are Generally Final

Due to the nature of our personal-care products, including our made-to-order and customized Signature Blends, we generally do not accept returns or exchanges for changes of mind, fragrance preferences, or products that have been opened or used.

This policy applies to our hair care, body care, botanical oils, and personalized products.

We understand that special circumstances may arise and may review exceptions on a case-by-case basis at our discretion, subject to applicable law.

Damaged, Defective, or Incorrect Items

If something isn't right with your order, we want to make it right.

If you receive an item that is damaged, defective, or different from what you ordered, please email us at info@naturalurbanity.com within 7 days of delivery whenever possible.

Include your order number, a brief description of the issue, and photographs if available.

Once we've reviewed the concern, we'll generally arrange a replacement at no additional cost.

When a replacement is unavailable or unsuitable, we may offer an appropriate refund or alternative resolution.

Your rights under applicable consumer protection laws remain unaffected.

Signature Blend & Personalized Orders

Our Signature Blends are created according to your selected products, sizes, fragrances, and personalization details.

Because these products are customized for you, they are final sale except when damaged, defective, incorrect, or otherwise required by law.

Please review your selections carefully before completing checkout.

Refunds

Refunds are generally reserved for situations where a replacement cannot reasonably resolve the issue or where a refund is required by applicable law.

Approved refunds will be issued to the original payment method. The time it takes for funds to appear depends on your payment provider or financial institution.

Return Shipping

Please contact us before sending any items back.

For damaged, defective, or incorrect products, we'll provide instructions and cover any necessary return shipping costs associated with resolving the issue.

Customers should not send products to Natural Urbanity without prior authorization.